Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Will be ordering more soon! I just wanted to say that I received the canvases and your work is terrific, thanks so much. Will be ordering more soon!
Brenda, | The floater frame Thank you for the frame, which arrived safely here yesterday. I was pleased with both the construction and looks of the frame, as well as the sturdiness of the shipping materials used. The coated hanging wire in the hardware pack is an especially nice touch.
nice touch ..., | Just wanted to let you know how pleased I am with the floating frame I ordered. It is beautifully made and the quality is outstanding. It was also received incredibly fast, especially considering it was \"custom\" sized to my exact specifications. And finally, I had an immediate change of mind on my order after placing it, and called the next day to see if I could alter it. This request was granted without hesitation. I could not be happier and will definitely order again in the future. Thanks for an outstanding product and excellent customer service.
Jacqueline T., |